Posts Tagged ‘gmc’
January 27th, 2010
Good bike, horrible company. I bought this bike because I wanted something lightweight and sporty to ride on the weekends for exercise, something I could ride for 1-2 hours without having to stop. I have yet to even ride the bike because GMC Road Bike was shipped to me with a bent derailer. I called Kent to be reimbursed for the cost of that part because instead of contacted them immediately I took it my local bike shop to have it repaired so I woouldn’t have to wait for a part to arrive. The customer service rep for Kent was the rudest woman I have ever dealt with in my life, even worse than the employees at Circuit City. When she told me that Kent doesn’t cover service to the bikes, I asked her is it perfectly fine that you ship damaged goods to consumers and not compensate them for it? And she responded, yes it is. She had the audacity to tell me they aren’t responsible for the products that THEY manufacture. This is the first and last Kent bike I will ever own, and like I said I have not even ridden it yet. My first impression of it out of the bnox was, wow this does look like a really expensive bike, and I only paid 147 for it. It is a bit heavy for road bike, but Its still lighter than my mongoose mountain bike. I live in NYC and when I want to go to central park I have to lug it up and down subway stairs, and so I would much rather carry this bike than my mongoose. Hoping it rides as nice as it looks. If you buy this bike and you have a broken part call Kent and get them to send you a replacement part immediatley, otherwise pay for it out of pocket and dont even bother contacting them.
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December 16th, 2009
GMC Topkick. This bike is phenomenal, i enjoy riding GMC Topkick Dual-Suspension Mountain Bike AFTER i assembled, i do not reccomend this bike to people who are begginers to the world of Mountain Bikes. I found NO assembly instructions for this bike inside like many others. Luckily i have assembled bikes before. When i opened the bikes packagind it wasnt the best box,I believe it was handled poorly. When assembling the bike i noticed the Disc Brakes took ALOT of tweaking. My rear disc break was not properly fit for the bike, OR shipping bumped it and damaged the rear disc,causing it to bend and mechanical failure. I found myself NOT using the Rear Brakes anymore,it was rubbing on the caliper constatly making a noise and slowing me down. I decided to just take off the top and tie back the wire. I reccomend looking into a more exspensive shipping unless you want bent parts. Its a nice bike, but small things like that make the company look poor in the eyes. So i reccomend looking into an inch smaller Rear Disc Brake. A good bike that needs a little more than assembly. Hope my review helps Customers!!